At Gadgetmart, Now we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operations exceptional scenarios do arise. If for any reason are not satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
In case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
Please refer the below mentioned points of the Return Policy:
*All items to be returned must be unused and in their original condition. The original tags, packaging should be intact
*Once we receive the return from you, we will provide you with a cheque of maximum value INR 500/- on your shipment address, to compensate for the shipping charges you paid to return the product.
*We would not be able to accept a product if it shows signs of breakage or tampering.
*We request you to pack the return product safely and securely. We won't entertain any damaged/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the reverse shipment gets damaged in transit then we will not be responsible for the damage and eventually may not honor replacement).
We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.
Please follow these steps to claim Replacement/Refund without any hiccups
1. Drop an email at [email protected] within 48 hours of delivery.
2. Register your complaint and get a case-id from the customer service team. This case- id will be used to refer to all future communications for the complaint..
3. Please pack the product back in its
packing and mention the following details:
- Case Id: (As provided by the customer care) for the Return
- Order #: Number generated at the time of order Placement. - Reason for Return: Please choose a reason from the below mentioned list
b) Damaged Delivery
c) Incorrect Product Delivery
d) Others- If others then please specify (Please mention the reason) - Your full Contact Details: Your name, address, phone number and email address. - DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacturer warranty product.
- Picture of Damaged Product: Needed only if you are returning a Damaged Manufacturer warranty product.
4. You have to return it to the following Address:
Funplace Enterprises Private Limited,
No: 337, Paper Mills Road
Tamilnadu – 600 011
5. If your pickup is scheduled by Gadgetmart, please keep your package ready. If you are sending it via courier, please collect courier receipt as the same is needed to reimburse courier charges. We will refund the courier charges up to Rs 500 in the form of a Cheque
6. Send an email to [email protected] with a scanned copy of courier receipt; please mention the Order # and the Case ID clearly in email along with picture of the product only in case of damaged product delivery.
We do provide doorstep pickup for certain shipping locations & if your area does not fall in this list then reverse shipment will have to be taken care by the customer for which courier charges reimbursement of Rs 500 maximum will be provided on furnishing the courier receipts.
Defective/ Damaged Product
In case you have received a defective/ damaged product, please report the fault to the nearest authorized service centre. They shall check and repair the product to your satisfaction. If are unable to do solve your issue then they shall declare the product as DOA (DEAD ON ARRIVAL) and issue a DOA certificate to you. If you have the DOA certificate with you then please send a scanned copy of the DOA certificate to [email protected]The Return Process would remain the same as mentioned above. As the DOA policy varies from Brand to Brand so please get in touch with our customer care and we will assist you with the procedure of claiming a DOA certificate from the Manufacturer.
I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well?